Privacy Policy

Last Updated: January 2,2026

Welcome to Thrifty Wheels Car Rental. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://thriftywheelscarrental.com or use our services in Dubai, United Arab Emirates.

Please read this policy carefully. If you do not agree with its terms, please do not access our website or use our services. By using our website or services, you consent to this Privacy Policy.

We collect information that you provide directly to us when using our services. This includes:

• Identity Information: Full name, date of birth, nationality, passport or Emirates ID number
• Contact Information: Email address, phone number, WhatsApp number, mailing address
• Driver's License Information: License number, issuing country, expiration date, driving history
• Payment Information: Credit/debit card details, billing address
• Booking Information: Service type (Car, Yacht, Hotel, Helicopter, Water Sports, Desert Safari), rental or booking dates, vehicle or service preferences, pickup/drop-off locations, special requests

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, links clicked, search queries
• Location Data: GPS location when using mobile-optimized website or services
• Cookies and Tracking Technologies: Cookies, web beacons, and similar tools to enhance user experience

• GPS tracking for vehicle and fleet management
• Service usage metrics (e.g., mileage, water sports bookings, desert safari trips)
• Traffic violations, toll charges, or incident reports

We use collected data for:

• Providing Services: Processing bookings, managing vehicle/service delivery, verifying identity and credentials
• Payment Processing: Handling charges, deposits, additional fees, fines, and refunds
• Communication: Booking confirmations, agreements, receipts, customer service responses, service updates
• Security: Monitoring vehicle locations, preventing theft, resolving disputes
• Legal Compliance: Reporting violations, cooperating with UAE authorities, maintaining records
• Service Improvement: Analyzing patterns, gathering feedback, enhancing functionality, developing new features
• Marketing: Sending promotional offers and newsletters (opt-out anytime)
• Protecting Rights: Investigating policy violations, preventing fraud, enforcing agreements

We may share your information in these situations:

• Service Providers: Payment processors, insurance companies, maintenance providers, IT vendors
• Legal Compliance: UAE laws, government authorities, Dubai Police, RTA, courts
• Insurance Companies: Accident or damage claims
• Business Transfers: Mergers, acquisitions, or sales of assets
• With Your Consent: For purposes disclosed at collection or explicitly approved

We do not sell personal information to third parties for marketing purposes.

We implement measures to protect your information:

• Encryption during transmission (SSL/TLS)
• PCI DSS-compliant payment storage
• Access controls for employees
• Regular system security assessments
• Secure physical storage of agreements and documents

No method of electronic storage or transmission is 100% secure; absolute security cannot be guaranteed.

We retain information as long as necessary to fulfill purposes outlined here, unless longer retention is legally required:

• Booking & Rental Records: 7 years
• Payment & Financial Records: 7 years
• Traffic Violations & Insurance Claims: Until resolution + 3 years
• Marketing Communications: Until opt-out
• Security Deposit Records: 30 days after service completion (unless disputes arise)

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion (subject to legal obligations)
• Object to marketing processing
• Data portability
• Withdraw consent where applicable

Requests can be made via contact information in Section 13. We will respond within 30 days.

We use cookies to improve user experience and analyze traffic:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Understand visitor behavior (e.g., Google Analytics)
• Marketing Cookies: Show relevant ads
• Preference Cookies: Remember settings and preferences

Cookies can be controlled via your browser, but disabling them may limit website functionality.

Our website may link to external websites, including social media and payment gateways. We are not responsible for their privacy practices. Review third-party policies when visiting.

Our services are not for individuals under 21. We do not knowingly collect information from minors. If you believe a child provided information, contact us immediately.

Your information may be processed outside the UAE for payments or data storage. Appropriate safeguards are in place per applicable laws.

We may update this Privacy Policy for legal, operational, or regulatory reasons. Updated policies are posted on our website with a new “Last updated” date. Continued use constitutes acceptance.

For questions or requests regarding your personal information:

Thrifty Wheels Car Rental
Location: Dubai, UAE
Phone: +971 0581349922
Website: https://thriftywheelscarrental.com